Dispute Guide
We encourage buyers and sellers to resolve disputes between themselves. However this is not always possible, so we offer an impartial systematic approach to solving most common disputes.
The most important factors that determine our dispute decisions:
- Evidence of goods being received e.g. (tracking number, online receipt .. etc)
- Does the item have postal insurance
- Previous transactions with Dark Escrow
- Photographic evidence of any damage to the item(s)
- Willingness of buyer and seller to cooperate with our requests for information
- Willingness of seller to accept returned goods
- Verification of buyer and seller’s details
We treat all dispute resolutions with client privacy high on our priority list. We will not ask our clients to reveal personal information unless the situation absolutely warrants this, or if we suspect fraud.
By starting an escrow you agree that all dispute decisions will be final. And that dispute decisions will be based on the absolute discretion of Dark Escrow.
Fees
Dispute resolution fees are covered by the escrow fee and are deducted from the final payout.
Cancellation
In the event of an escrow being cancelled the full escrow fee is deducted from the final payout. This includes both buyer’s and seller’s cut of fees.